Grassi Retina MD SC is committed to providing high-quality care to our patients and communities in a safe and respectful environment that supports health and healing.
To ensure our practice is safe, caring, and inclusive, we ask that patients and visitors please adhere to our Patient and Visitor Code of Conduct, which includes the following:
As a patient visiting our practice, please consider the following:
All patients and visitors will use respectful, appropriate language and behavior toward our employees. Physical or verbal threats or assaults, suggestive or explicit words, phrases, gestures, or actions will not be tolerated. Such behavior will result in immediate dismissal from our practice.
Everyone will be treated with kindness, dignity, and respect. Offensive comments about race, religion, gender, sexual orientation, or personal traits are not acceptable, and neither is the refusal to see a clinician or associate based on these traits.
All patients and visitors will respect patient privacy and avoid disrupting other patients’ care or experiences.
All patients and visitors must obtain the consent of everyone involved for any photographing or video/audio recording within all hospitals and patient care locations.
If you have any questions about the care or are unhappy with any service received in our office, please ask the front desk to send a message to the manager before you leave our office so that any clarifications about your care or the services you received can be addressed in a confidential manner by telephone.
Please communicate all issues that you wish to discuss with the doctor at the time your appointment is scheduled, so that an appropriate amount of time can be allotted. If you do not do this in advance, another visit may be necessary so that the doctor can give all patients the time and quality of care they deserve.
Questions about your billing can be addressed by telephone. We may not have the time or the information needed to address your concerns at the front desk. Please note that many of the questions that we receive about a bill are actually questions you should be asking your insurance company because it is your contract with them that is resulting in patient responsibility and we are not a party to that contract. We do not decide what your patient responsibility will be, we simply pass that information along in our bill to you.
Our practice follows a zero-tolerance policy for aggressive behavior directed by patients against our staff. Please do not raise your voice or act aggressively towards our employees. Doing so will result in your immediate dismissal from our practice.
Please be courteous with the use of your cell phone and other electronic devices. Loud notifications may result in startling our staff when they are in contact with your eye. Loud noises disturb other patients. When entering our office, please set your device to silent and put it away. Please do not speak on your cell phone while in our waiting room. If you need to take a call, please step out into the hallway.
Adults are expected to supervise their children closely for their own safety.
The following behaviors are prohibited in our office. Violators are subject to removal from the facility and/or discharge from the practice.
- Possessing firearms or any weapon or discussing firearms or weapons with our staff.
- Intimidating or harassing staff or other patients
- Making threats of violence through phone calls, letters, voicemail, email or other forms of written, verbal or electronic communication
- Physically assaulting or threatening to inflict bodily harm (police will be called and charges will be pressed)
- Making verbal threats to harm another individual or destroy property
- Damaging business equipment or property
- Making menacing or derogatory gestures
- Making racial or cultural slurs or other derogatory remarks
If you are subjected to any of these behaviors or witness inappropriate behavior, please report to any staff member.
Thank you.